Submit a Claim with Confidence
Our claims process is simple, transparent, and designed to provide support when it matters most.
Documents Required:
- Certified copy of the Death Certificate
- Deceased’s ID and Membership Number
- Claimant’s ID and contact information
- Police Abstract (in case of accidental death)
- Hospital or Morgue receipt (if applicable)
our work process
Timeline
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Claim Form
Claims Support Contacts
| 📞 Phone | +254728578658 / +254739130026 |
|---|---|
| claims@hikricompanion.com | |
| 📍 Office | Top brass building, Naivas, nbi and Hikri Companion Complex, Obaria beach, Kendu bay town. |
FAQs on Claims
How long does it take to process a claim?
Claims are typically processed within 3–5 working days. Payouts follow within 7–10 days upon approval.
Can I submit a claim on behalf of someone else?
Yes, as long as you are listed as the next of kin or have legal documentation.
What if I don't have all the documents right away?
You can begin the claim and submit missing documents within 48 hours. A claims officer will guide you through the process.
Are there claim deadlines?
Yes. Claims should be submitted within 30 days of the event. Extensions may be considered with valid reason.