Frequently Asked Questions
GENERAL (Eligibility, Age, Payments)
Who can join Hikri Companion?
Any adult aged 18 years or older can register. Spouses, parents, siblings, and children can be covered under most packages.
What’s the minimum age to enroll a child?
Children can be covered from birth under certain packages (e.g., nuclear family cover).
Is there a maximum age limit?
Yes. Most plans cover individuals up to 85 years. Over-age coverage may be considered under special terms.
How much is the registration fee?
A one-time, non-refundable fee of Ksh.200 per member.
How do I make payments?
Via MPESA Paybill 522522 (Acc. No. 1339039362) or Till Number 5640543 for some specific plans.
PACKAGES
What’s the difference between Last Expense and Cash Payout plans?
Last Expense provides funeral items and services. Cash Payout gives a direct monetary benefit to the family.
Can I upgrade or change my plan later?
Yes, you may request a package upgrade or switch by contacting support. Some changes may require a waiting period.
Do all packages include funeral services?
Not all. The Cash Payout and X Pac plans offer different benefit structures, including hospital cash and direct payments.
Is there a waiting period?
Some benefits (like hospital cover or cash payout) activate after full annual payment is made.
CLAIMS
How soon can I file a claim after someone passes?
Immediately. You’ll need to submit all required documents and the claim will be reviewed within 3–5 working days.
What documents are needed for a claim?
Death certificate, ID, membership number, and supporting documents (e.g. police abstract for accidental death).
Can I file a claim via WhatsApp or phone?
Initial claim notice can be made via phone, but full documentation must be submitted via the portal or in person.
Is there a claim deadline?
Yes, ideally within 30 days of the incident.
ACCOUNT MANAGEMENT
How can I check my membership status?
Dial *250*16# on Safaricom, or contact our support team via phone or WhatsApp.
Can I pause my membership or skip a payment?
We don’t recommend skipping payments. Some benefits only activate after full payment.
How can I update my details (name, contacts, etc.)?
Contact customer care or log into your online profile (if active).
SPECIAL CASES
Can I register someone else (parent, in-law, rider)?
Yes. As long as you provide their ID, relationship, and they consent to the coverage.
What if the beneficiary is not in Kenya?
Payouts or benefits can still be issued, depending on plan type. Additional verification may be required.
What happens if a member dies before full payment?
Benefit eligibility will depend on the plan. Some plans activate only after full payment. Others may offer partial compensation.
Do you support SACCOs or groups?
Yes. We work with boda boda SACCOs and other group schemes. Contact us to set up a group account.